Return Policy

At Fengshuitell, Your Satisfaction is Our Top Priority

30-Day Return Policy
30-Day Satisfaction Guarantee
Lifetime Warranty Available for Purchase

At Fengshuitell, we are committed to ensuring that you enjoy every aspect of your shopping experience, whether you're making a purchase or requesting a return. We strive to provide exceptional products and a seamless customer experience. Here’s what you need to know:

Can I Return or Exchange an Item?

Absolutely! You can return or exchange an item within 30 days of receipt. Whether the issue is an incorrect size, a defective product, or a simple change of mind, we are here to assist you with a refund or replacement.

What if I Don't Like My Product?

We understand that sometimes things don’t work out as expected. That’s why we offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can request a return within this period.

How Do I Return an Item?

To return an item, please email us at goodluck@fengshuitell.com. We will provide you with the return address within 24-48 hours.

Ensure the item is unused and, ideally, in its original packaging.
Once we receive the returned item, we will process a refund or exchange. Refunds are typically issued within 1-2 days of receipt.
Refunds will be processed through credit card or PayPal. Credit card refunds may take up to 5 business days to appear in your account.
Please notify us within 30 days of delivery for all returns and exchanges to minimize the risk of lost packages.

Do I Pay for Shipping on Returns?

Yes, the cost of return shipping is the responsibility of the customer. You may use any carrier of your choice. For a smooth return process, we recommend using a tracking service.

Can I Cancel My Order?

If you need to cancel an order due to an error or change of mind, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it immediately and issue a full refund.

Have More Questions?